Frequently Asked Questions

What are JibJab Sendables™?

JibJab Sendables™ greetings are funny videos and postcards that are built for sharing . With topics ranging from birthdays and holidays to flirts and disses, we are building a HUGE library of great stuff for you to say whatever it is you want to say in a funny way! But whatever you do – DON’T CALL THEM E-CARDS!

Let’s face it…eCards suck. The reason we created JibJab Sendables™ is that we don’t think online greetings have to be about lame dancing teddy bears and cuddly bunnies. We think they can be as smart, silly, dumb, edgy, and irreverent as all of the other videos we’ve produced over the past eight years. Back to Top

What are JibJab Credits?

JibJab Credits are the currency you use to purchase JibJab Sendables™. Think of them like tokens or tickets at an arcade.

To use your credits to purchase a JibJab Sendables™, simply click the 'Personalize & Send' button beneath the video, or the 'Purchase & Send' button beneath the postcard, and the screens will walk you through the purchase. Back to Top

How do I purchase more credits?

There are two ways to purchase additional credits:

(1) Click the 'Buy More Credits' link at the top right of any page

(2) Click the 'Send to Friends' when viewing any JibJab Sendables greetings and, if you need additional credits, the screens will guide you through the credit purchasing process

Please note that if you are located outside of the US and want to purchase credits, you can do so by clicking the orange "Checkout using PayPal" button on the credit purchase page. Back to Top

How do I purchase & send JibJab Sendables™ using JibJab Credits?

If your JibJab credit balance is too low when trying to ‘Personalize & Send’ a JibJab Sendables™, the site will let you know that you need to purchase more credits. When prompted, choose how many JibJab credits you want to purchase and then fill in the fields to pay by credit card or PayPal (sorry, we don’t accept checks yet).

Please note that if you are located outside of the US and want to purchase credits, you can do so by clicking the orange "Checkout using PayPal" button on the credit purchase page Back to Top

Why the $10 minimum?

Credit card companies charge us a criminal amount of money to process small transactions. If you buy something for $.50 and they charge us $.40, it doesn’t exactly leave us room for a profit – and we’re red-blooded, American capitalists. Back to Top

Why are you charging? JibJab should be free!

What are you, a commie pig?! In all seriousness, it takes a lot of people a lot of effort to produce JibJab Sendables ™. Gregg and Evan floated the idea of making JibJab Sendables ™ free and not paying salaries, but the team didn’t exactly like that idea. Also, when you look at the crap our competitors charge $13.95 a year for, we think JibJab Sendables ™ is a really, really good deal. We hope you think so too! Back to Top

Can I download a JibJab Sendables™?

Once you purchase a JibJab Sendable, it is yours forever and you can send it as many times as you want via the JibJab website. Although we don’t currently have the functionality to allow you to download the JibJab Sendables ™ to your computer, we’re working on it! Back to Top

Where do I find Sendables I've already purchased?

You can click the "My JibJab" link, followed by the "My Sendables" tab. Here, you can review the stats on who has viewed the Sendables, and preview the Sendable or send it again. Back to Top

How do I delete my Sendable?

To delete a Sendable, visit "My JibJab" then scroll down and click the "Delete" button under the Sendable you wish to delete. If you do not see them, click the "Sendables" tab. Back to Top

How do I resend my Sendable or view its stats?

Simply click the Send Again/View Stats button under the "Sendables" tab while viewing "My JibJab" (the link can be found on any page in the upper right corner). Back to Top

Why not just charge dollars?

By using credits we can offer you deeper discounts. If you pre-buy more than the minimum number of credits you can save anywhere from 10-20%! Back to Top