If you registered with us, but have forgotten your username or password, please select the 'Forgot Your Password' link on the main login page here: http://www.jibjab.com/login .

Once there, enter the email address you registered with and click the 'Reset Password' button. An email will then be sent to that address, and clicking the link in the email will take you to the password reset page.

Please note that this process will then automatically log you in, which will thus allow you to see what your username is, near the top of the screen. Back to Top

If you registered with us recently, but your username and password are not working, you probably never fully validated your account. To do so, please check for the validation email from JibJab in your email Inbox, Spam or Junk folders. If you can’t find the validation email, you can reset your password here:

http://www.jibjab.com/login

Alternatively, you can send an email to support@jibjab.com to have your account manually validated. Back to Top

If you would like to change your account information, please follow these steps:

1. Click the “My JibJab” link in the upper left of any page.
2. Click the “Edit” link below the “About Me” section or the My Info tab.
3. Fill in the necessary information, then click any of the “Save” buttons. Back to Top

If you simply subscribed to our newsletter/mailing list and therefore only provided us with an email address, you will need to fully register in order to obtain a username and password. Please visit the following link to register:

http://www.jibjab.com/login Back to Top

If you were trying to register with us but were getting the error "This e-mail address is already taken" on the "Validate Email" page, it probably means that your registration was submitted, but your account has not yet been fully validated.

To finalize your account activation, please check for the validation email sent to you from JibJab in your email Inbox, Spam or Junk folders. If you can't find the validation email, please reply to this message with your username and password and mention that you need help validating your account, or reset your password here:

http://www.jibjab.com/login Back to Top

We're always working on new stuff here at JibJab, but the production process sometimes takes awhile. Please be rest assured that we'll be releasing a lot more new material in the coming months. Back to Top

Please be aware that sometimes things break on our site, and we’re usually aware of it and hard at work to fix them. However, if you notice that a feature has been broken for awhile without being fixed, we would definitely appreciate the help in identifying the issue, so email support@jibjab.com with the details right away! Back to Top

We deeply appreciate the efforts of those whom wish to submit ideas or other information to JibJab. However, given the litigious society we live in, our lawyer has advised us that reviewing unsolicited submissions exposes us to potentially expensive lawsuits. Therefore, all submissions must come through a talent agency accompanied by the appropriate submissions release form.

We do regret that JibJab cannot consider unsolicited submissions; however, our policy does not prevent us from doing business together at some point in the future should appropriate circumstances arise. Back to Top

We hate spam almost as much as you, possibly even more! Although your regular email address is hidden and protected from the outside world by JibJab, spam can sometimes be sent to your JibJab mailbox by other JibJabbers.

We apologize if this has happened to you, and please know that it is still a fairly rare occurrence, as we have set up many controls to prevent it. However, if you have received some spam, please help us by forwarding the message and name of the sender to us at support@jibjab.com. We will immediately warn the user/delete the account, and they should never bother you again. Back to Top

If you would like to delete a joke from your JokeBox, follow these steps:

1. Click and view the joke in your JokeBox
2. Click the brown “- My JibJab” button below the video

please note that these directions only apply to JokeBox jokes. Back to Top

Here are some things that you can try that will likely fix the problem:

1. If you are not using either Internet Explorer or Mozilla Firefox, try using one of them.

2. Clear your browser's cache:

● In Internet Explorer 7, on the top toolbar, choose 'Tools' and then 'Internet Options'. Under the 'General' tab, choose 'Delete' from 'Browsing History', then choose 'Delete files'

● In Internet Explorer 6, on the top toolbar, choose 'Tools' and then 'Internet Options' in the dropdown menu. Under the 'General' tab, choose 'Delete Files'.

● In Mozilla Firefox, on the top toolbar, choose 'Tools', and then 'Options' in the dropdown menu. Click the 'Privacy' icon at the top, and then under the 'Cache' tab click the 'Clear Cache Now' button.

3. Clear your browser’s cookies:

● In Internet Explorer 7, on the top toolbar, choose 'Tools' and then 'Internet Options'. Under the 'General' tab, choose 'Delete' from 'Browsing History', then choose 'Delete cookies'

● In Internet Explorer 6, on the top toolbar, choose 'Tools' and then 'Internet Options' in the dropdown menu. Under the 'General' tab, choose 'Delete Cookies'.

● In Mozilla Firefox, on the top toolbar, choose 'Tools', and then 'Options' in the dropdown menu. Click the 'Privacy' icon at the top, and then under the 'Cookies' tab click the 'Clear Cookies Now' button.

4. Try the issue in both Firefox and IE 7 by downloading the latest versions at www.getfirefox.com and www.microsoft.com/windows/ie.

Please note that our site does NOT work well with the AOL browser. Back to Top

Here are some things you can try to fix the issue:

1. If you are not using either Internet Explorer or Mozilla Firefox, try using one of them.

2. Clear your browser's cache:

● In Internet Explorer 7, on the top toolbar, choose 'Tools' and then 'Internet Options'. Under the 'General' tab, choose 'Delete' from 'Browsing History', then choose 'Delete files'

● In Internet Explorer 6, on the top toolbar, choose 'Tools' and then 'Internet Options' in the dropdown menu. Under the 'General' tab, choose 'Delete Files'.

● In Mozilla Firefox, on the top toolbar, choose 'Tools', and then 'Options' in the dropdown menu. Click the 'Privacy' icon at the top, and then under the 'Cache' tab click the 'Clear Cache Now' button.

3. Download the latest version of Adobe Flash player, available for free at www.adobe.com. Just click on the 'Get Adobe Flash Player' button.

4. Clear your browser's cookies:

● In Internet Explorer 7, on the top toolbar, choose 'Tools' and then 'Internet Options'. Under the 'General' tab, choose 'Delete' from 'Browsing History', then choose 'Delete cookies'

● In Internet Explorer 6, on the top toolbar, choose 'Tools' and then 'Internet Options' in the dropdown menu. Under the 'General' tab, choose 'Delete Cookies'.

● toolbar, choose 'Tools', and then 'Options' in the dropdown menu. Click the 'Privacy' icon at the top, and then under the 'Cookies' tab click the 'Clear Cookies Now' button.

5. Lower your security level, as a higher level can sometimes block the content. This control can be found in your browser's Internet Options.

6. Wait for the download progress bar of the video to fill up, then press play once it has fully buffered/downloaded.

7. Try the issue in both Firefox and IE 7 by downloading the latest versions at www.getfirefox.com and www.microsoft.com/windows/ie.

Please note that our site does NOT work well with the AOL browser. Back to Top

If the entire website is down, it's likely we already know about it and are working diligently to fix it. Keep checking back periodically, and you should find that it will be back before you begin to go through JibJab withdrawal. Back to Top

We know the frustration! Even we here at JibJab sometimes have trouble finding jokes we once saw. To perform a search for particular jokes, use the 'Search' field at the top right of any page within the site. Enter the title of the joke or keywords you wish to search on in the field. Also, use the asterisk (*) as the wildcard character in your search.

For a more advanced search, click the JokeBox link on the menu to the left. Back to Top

Viewing the Originals, JokeBox jokes, Starring You!'s and Sendables, as well as becoming a JibJab member, are all absolutely free. However, there are some fees associated with sending some of the Starring You! and Sendables content. Don't worry: We'll make it very clear when there will be a fee to do something. Back to Top

Jokes that meet any of the below criteria are removed from the site by JibJab's community policing organization, the A-Hole Patrol. To read more about the A-Hole Patrol, please see the 'Managing Offensive Material'; section of the FAQ.

● Is not a Joke
--- Car chases
--- Sentimental or patriotic material
--- Sports highlights (non-blooper)
--- Interesting (but not funny) news

● Contains Explicit Pornography
--- Nudity can be funny and is allowed
--- Rated NC-17 is acceptable... just rate it appropriately!
--- Rated X is NOT acceptable

● Contains Graphic Violence
--- Getting hit in the groin can be funny
--- Getting hit by a train or shot isn''t
--- If it appears there is severe body injury, it is not allowed

● Contains Hateful Material
--- Attacks on race, religion, sex, age or disability are not allowed

● Joke is not visible or appears to be broken Back to Top

Please note that all joke submissions should be sent to jokes@jibjab.com, and not support@jibjab.com. Also, ensure that you've looked through your junk/spam folders for the validation.

To upload this joke to your JokeBox, please resend it to jokes@jibjab.com. Back to Top

Your joke isn't showing up right away because it first needs to be rated and reviewed for content. by JibJab's community police force, the A-Hole Patrol. Please be patient, your joke will soon be available for the world to see! Back to Top

Jokes are placed in the featured sections on an automated basis, and are routinely rotated to keep the content fresh. This is to make it easier for newer JibJab users to become involved in the community and get their jokes as well-known as yours!

Some jokes that have excessive nudity or graphic violence will not be featured, as they should not be readily available to our younger audience. Back to Top

We're sorry that you have an issue with one of the jokes on JibJab. Joke inclusions and ratings are monitored and controlled by the JibJab JokeBox community at-large. However, we understand that some people may be offended by some jokes and we therefore have a process to handle such occurrences.

Below each joke is a link that says 'Report Offensive' and if you click this link, the joke then goes into the A-Hole Patrol review queue. The A-Hole Patrol is JibJab's volunteer community police force who is entrusted with helping keep the JibJab community safe from pornographers, hate mongers and extremists. The A-Hole Patrol (1) reviews new submissions to JibJab and (2) investigates reports of abuse in the community. If the A-Hole patrol reviews a joke and determines that it is indeed offensive, it will be pulled from the site. Back to Top

If you would like to delete your account, please email help@jibjab.com and include a reason for why you wish to delete it. Remember to please send the email from the email address you signed up with, or provide the username and password you signed up with. If you do not provide either of these, for your account's safety, we will be unable to delete your account. Back to Top

We're sorry to hear you're having difficulty with your order.

If your order concerns any of the downloads, please email us at support@jibjab.com

For "JibJab: The Early Years" (our DVD) inquiries, if you have changes you would like to make, or there is a problem with the delivery you received, please visit our vendor?s web-site and submit a support ticket at:

http://www.amplifier.com/service/

Please note the above contact is strictly for your purchase of our "JibJab: The Early Years" DVD and you will not find help for Sendables. Back to Top

Please be aware that validation emails can take up to 6 hours for our email servers and yours to process.

Sometimes, validation emails are caught by joke or spam filters, or in rare cases, they are simply lost. If you would like to have it sent again, you can reset your password here:

http://www.jibjab.com/login

In about one-quarter of the validation issues we receive, the user has mis-spelled their email address, so be sure you typed it correctly and if you believe this may be the reason, you can register again under a different username.

Alternatively, you can send an email to support@jibjab.com to have your account manually validated. Back to Top